Property Support Portal

Report a Property Issue or Submit a Complaint

At First Tropical Group Limited, your comfort and safety matter to us. If you're experiencing a maintenance issue, concern, or need to submit a complaint — let us know. We review all submissions and work to address issues as quickly as possible.

Create a Ticket Sign In

What Happens After You Submit

Your report is received by our property management team immediately upon submission.

We review all details within 48 hours of your submission.

A team member may contact you for more information if needed.

Appropriate action is scheduled or taken to resolve your issue promptly.

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For emergencies — fire, gas leak, flooding — call 999 immediately.

🕒 Office Hours: Mon – Sat, 9:00am – 5:00pm

Handled with care — all issues, all tenants

When to Use This Page

Issues We Help You Resolve

Please use this page to report any concern about your property. We're here to help — quickly and respectfully.

✓ Maintenance or repair issues
✓ Safety concerns
✓ Noise or property disturbances
✓ Utility or appliance problems
✓ Cleanliness or common-area issues
✓ General complaints or concerns

Our Process

From Report to Resolution

Every submission is handled with diligence and speed — keeping you informed at every stage.

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Received

Your report lands directly with our property management team the moment you submit.

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Reviewed

We review all submitted details within 48 hours to fully understand the issue.

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Follow-Up

A team member may reach out to gather additional information if required.

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Resolved

Action is taken or scheduled — we aim to resolve all issues fairly and promptly.

Our Commitment

Safe. Managed. Responsive.

We are committed to maintaining safe, well-managed properties and open communication with our tenants. All complaints are handled confidentially and with care.

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Full Confidentiality

All reports are handled in strict confidence. Your identity and data are protected at all times.

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Prompt Action

Issues are acknowledged within 48 hours and addressed without unnecessary delay.

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Fair Treatment

Every concern is taken seriously and treated with equal respect and professionalism.